Transport for

We have worked closely with Transport for London on some of its most important and iconic projects and programmes since it was established in 2000, and for two decades before that for London Underground and the Docklands Light Railway. We have consistently provided high profile strategic support and have won a prestigious Transport for London Best Supplier Award.

Transport for London (TfL) is the local government body responsible for implementing the Mayor’s Transport Strategy and for managing transport services across London. TfL’s greatest challenge is to maintain and improve infrastructure while ‘keeping London moving’ in a busy, high demand urban environment.

TfL has been amongst the first major transport providers to recognise the importance of Intelligent Clienting and developing project and programme management capability in order to enhance delivery efficiency. Nichols has been advising and assisting in this capability for London Underground since 1980 and for TfL since 2003, using best practice from the wider project and programme management and infrastructure industries.


Supporting the Programme Director, Nichols helped London Underground to design and deliver the innovative Cooling the Tube programme, creating the strategic vision and providing clarity. Our team established a robust execution plan and engaged stakeholders through structured public relations and dedicated interface management teams. In addition, we led ‘trial’ projects covering both infrastructure and rolling stock.

Over a five year period, we supported London Rail in its take-over of the East London Line project from the Strategic Rail Authority. We helped bring the railway into operation by guiding the client through accreditation, developing the maintenance strategy, leading the procurement of the maintenance contract, and completing all third party agreements to enable operation.

As TfL’s business lead on the development of the Brent Cross shopping centre, Nichols worked in close collaboration with London Borough of Barnet, the Greater London Authority and the Developers to enable the £4.5bn redevelopment of the area. We facilitated the concise definition of infrastructure requirements, brokered agreement of designs and delivery strategy, and established commercial agreements providing control for TfL’s strategic risks.

Nichols supported TfL in the development, procurement, and implementation of the Oyster Card, the world-leading smart ticketing scheme that has greatly improved travel by public transport in London. We led the internationally recognised best practice ‘Managing Schemes at Interchanges’. We developed TfL’s Corporate Gateway Assurance Process, and contributed to the creation and implementation of the Project Management Framework and TfL Pathway, the current project and programme management methodology. We have supported the development of TfL’s Commercial Centre of Excellence, improving organisational efficiency and effectiveness. This work was highly praised by the National Audit Office as a best-in-class example of a coherent change programme.

Supporting London’s
iconic infrastructure

We led a strategic review of London Underground’s ability to deliver its £1.4bn annual capital expenditure programme in 2011. For more information on this work, please see TfL Capital Programmes Delivery Capability.

The TfL Programme Management Office required an Integrated Project Controls solution, which was sufficiently scaleable and flexible to be applied across the organisation. Nichols undertook a requirements analysis and developed the business case for delivery. We introduced a fresh approach and were the guiding mind for the proposed solution; supporting the team in engaging with the TfL community and other stakeholders for the roll out of the new approach within the organisation. We developed the TfL Project Handbook covering all project controls related disciplines.

Over the many years we have been providing high profile strategic support to TfL, they have created new ways of delivering value to passengers and continued to lead the way in managing the major investments. These are necessary to maintain London’s pre-eminent position as a global financial centre and a place where people can enjoy living and working. Our continued engagement with TfL demonstrates our strategic value to the client and we are proud of the part we have played in TfL’s growing record of success.


Transport for London London 2012 Olympic
and Paralympic Games
Crossrail Department for Transport Oslo Airport High Speed 2 Nuclear Decommissioning Authority Sellafield Office of Rail and Road

Iconic Stories

Jubilee Line Extension Highways Agency Docklands Light Railway Hong Kong West
Kowloon Expressway
AVIVA Crossrail Early Years Department for Transport Intercity Express Programme Transport for London
Capital Programmes
Delivery Capability
Hong Kong
Highways Department
Network Rail Black Diamond A Major UK Bank Anglo American